Introduction Welcome to the Montu group of companies and businesses.

Our Policy applies to everyone that uses our Services or browses, accesses, or provides information to us including on or through our Platforms (collectively and individually, You or Your).

Terms means the terms of service with each of us and any one of us, our Policy and any other agreement with us that You accept
Personal Information means information or an opinion about an identified individual, and other information within the meaning of that term in the Privacy Act including Health Information
Health Information means personal information about a person’s health, health services provided to them, information collected in providing health services to them and other information within the meaning of that term in the Privacy Act
Medicine means medicine prescribed by a prescribing practitioner.
Pharmacy means any one or more of the network of pharmacies we engage with to supply Medicine.
Platform means any one or more of the websites, digital media and service platforms we use to provide the Services.
Services means the services each of us provide as described in the Terms.
Staff means people employed by us or contracted to us to provide the Services.
Health Care Practitioners means Staff comprising medical practitioners (doctors), registered nurses and enrolled nurses and other clinical staff.
Fee means the fee or fees we charge in accordance with this Policy.
Policy means this privacy policy as updated from time to time.

We encourage our partners to adopt the Policy and when they do, this Policy applies to them as well.

Our Policy details how we manage Your Personal Information, including the rights You have and the choices available to You concerning Your Personal Information. We also explain the various ways You can get in touch with Us regarding Our privacy and data protection practices.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, process, store, disclose, transfer and dispose of your Personal Information. A copy of the Australian Privacy Principles can be obtained from the website of the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Personal Information We Collect

We collect Your Personal Information when you use our Services including the Platform.

Information we collect directly from you:

We may collect Personal Information you give us directly through some of the following means:

• when you use the Platform
• when you make an inquiry or order in relation to our Services including through the Platform
• when you contact us by telephone or in correspondence, including when you complete a form or communicate with us through the Platform, or write to us by email
• while conducting customer satisfaction and market research surveys
• when providing any of our Services

Information we collect directly from third parties:

We may collect Personal Information from third parties including:

• prescriptions issued to You by third parties
• health records relating to You created or held by third parties
• other information created, held or known by third parties relevant to the provision of our Services to You
• other information created, held or known by third parties relevant to Medicine supplied to You.

Information we collect indirectly

We and our third-party business partners, including analytics and advertising partners, may automatically collect Personal Information including through cookies or similar technologies when you use our Platform. This includes your browser type, operating system, pages viewed, interactions, links clicked, IP address, visit duration, referring URL, and search terms. Our partners may also track your online activities over time and across different websites and services. See the section on Cookies and Tracking Tools.

Information we collect from other sources

We and our third-party business partners may collect Personal Information about you from other sources, such as public databases, social media platforms, and third parties. Examples include databases containing Personal Information about:

• Your contact or financial details
• licensing of healthcare professionals
• Your prescriptions for Medicine issued by third parties such as state health Safe Script databases
• Your past and current healthcare, symptoms, diagnoses and treatment plans

How we use Personal Information We may use your Personal Information in the following ways: